Returns & Exchanges

At Epic Cycles, we want to ensure you are completely satisfied with your gear, which is why we offer a 30-day return policy on all unused bikes and equipment. If your purchase doesn't meet your performance standards, our hassle-free process makes it easy to get back on the right track.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the order history section to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Package Your Gear

  Carefully pack your items in their original manufacturer packaging, ensuring all tags, manuals, and components are included to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of your return, we will process your refund or exchange within 5-7 business days to your original payment method.